Refund & Cancellation Policy

Effective Date: June 10, 2026

This Refund & Cancellation Policy governs consulting, implementation, subscription, discovery, advisory, automation, AI development, and digital services provided by Metalogix Solutions Private Limited.

1. Consultation Bookings

For consultation, discovery sessions, assessments, advisory engagements, or prepaid bookings:

a) Clients may request cancellation within 48 hours from successful payment only if:

• No consultation session has been conducted;
• No project activity has started;
• No deliverables, architecture, documentation, analysis, onboarding, or preparation work has commenced.

If eligible, 100% of the amount paid will be refunded.

Refund requests raised after 48 hours may not qualify for refund.

Refund processing timelines may vary depending on payment providers and banking systems.

2. Project Engagements

For implementation, automation, AI deployment, consulting projects, custom development, dashboards, integrations, managed execution, or retained services:

Either party may terminate the engagement by providing a minimum written notice of thirty (30) calendar days.

Upon termination:

• Work completed up to the effective termination date shall remain billable.
• Payments shall be calculated on a pro-rata basis according to actual effort, completed milestones, consumed resources, committed schedules, and delivered outputs.
• Any unpaid invoices for completed work shall remain payable.

Amounts already paid for completed or partially completed work are non-refundable.

3. Client Funding or Budget Constraints

If a client experiences financial limitations, internal reprioritization, budget withdrawal, or business restructuring:

• The project may be paused or closed with a minimum thirty (30) days written notice.
• Work executed until closure shall be billed proportionately.
• No refund shall apply to delivered services, reserved delivery capacity, consumed effort, licenses, third-party commitments, or completed milestones.

4. No Refunds for Change of Mind

Refunds shall not be issued for:

• Change of business priorities;
• Internal management decisions;
• Delayed internal approvals;
• Change in preferred technology;
• Non-usage of purchased services;
• Delay caused by client-side dependencies.

5. Payment Disputes

Clients are encouraged to contact Metalogix Solutions Private Limited directly before initiating disputes with banks or payment providers.

6. Contact for Refund Requests

Email: arup@metalogix.ai

Subject: Refund Request – [Project / Consultation Name]

Required Information:

• Client Name
• Invoice Number
• Payment Date
• Reason for Request

Metalogix Solutions Private Limited reserves the right to evaluate requests in good faith and apply this policy fairly and consistently.